Worcestershire Royal Hospital

Cashpoint machine

Inside main entrance.

Catering/refreshment facilities

Restaurant - Mon-Fri: 08:00 to 1930, Sat-Sun: Closed. Coffee Shop - Mon-Thurs 07:30 to 19:30, Fri 07:30 to 18:00, Sat-Sun 09:00 to 19:30.

Other shops on site/nearby

On site WRVS shop.

Laundry facilities

No facilities for parents.

Religious and spiritual support

Christian chaplains are available and a team of multi-faith volunteers regularly visit the wards. You can ask staff to contact us at any time Roman Catholic Priests can be contacted on request. We can also contact representatives for most of the main faith groups on your behalf. Telephone 01905 760124. There is a Multi-Faith Prayer Room just off the main entrance. There is a service of Holy Communion every Tuesday at 11:00am. Muslim Prayers are held each Friday, 12.30pm (Winter), 2pm (Summer).

Patient Advocacy Liaison Service (PALS)

On site.

Interpreting services

Telephone services for every language.

Access to a midwife

Please speak to staff if you need to see a midwife.

Nearest car park

Outside hospital.

Car parking charges

Concessionary parking £8 per week.

  • Up to 2 hours: £3
  • Up to 3 hours: £4.50
  • Up to 6 hours: £5.50
  • All day: £7.50

Nearest bus stop

Outside main hospital entrance.

Nearest railway station

Shrub Hill or Foregate Street Worcester.

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Welcome all day.


Welcome all day.


Every day 15:00 to 16:00 and 17:00 to 18:00.

Family and friends

Weekends 15:00 to 16:00 and 17:00 to 18:00.

Numbers of visitors

1 visitor and 1 parent to each cot.


Only the baby’s brother and sisters may visit, no other children under the age of 16.

Hygiene and infection prevention

Gel hands on entrance to unit and wash hands at basin in each room. Gel hands before touching baby and when leaving the unit.

Neonatal unit facilities

Parent accommodation

Ben Bennett Suite - 2 bedrooms and a sitting room with TV, fridge and microwave at no cost. Parents usually stay here for a few days before baby is discharged home. If your baby is very poorly you may use these facilities.

Parent facilities

Lockers for parents’ belongings and portable DVD players are available. There are no facilities for refreshments on the Unit. Please ask staff as if the parent’s suite is unoccupied you may be able to use the facilities there.

Mobile phone use

Please do not use your phone on the Neonatal Unit.

Telephone and computer access

In an emergency parents are able to use the Unit telephone.

Breastfeeding facilities and support

Breast feeding room available with access to breast pumps, support from nurses and nursery nurses. Additional support is available from the maternity breastfeeding advisor. Free loan of breast pump.

Facilities for siblings


Parent support group

None at present.

Bereavement support


Play specialists

Who's who on the unit?

Clinical Lead

Dr Lisa Harry.

Nurse Manager

Sharon Ali

Breastfeeding advisor

Family Centred Care/Developmental Care Lead

Other important staff

Who's who on the unit?

How to access the Unit

Main Entrance, behind costa coffee just up the corridor. Please ring the buzzer to enter.

Who to talk to about your baby’s care

The nurse caring for your baby.

Who to talk to if you have any concerns

The medical staff, nurses or Matron.

Talking to the medical team

Invited to attend ward round or make appointment to see consultant.

Ward round

Ward round 09:30 – 12:00.

Baby rest time

12:00 to 13:00 and 16:00 to 17:00.