Hereford County Hospital

Cashpoint machine

No cashpoint machine available, cashback available when making a purchase for £5 at the hospital shop. Nearest cashpoint Morrison’s supermarket (300yards away).

Catering/refreshment facilities

Spires restaurant 8.00am -2.30pm. Tempo Café in hospital reception open 7.30am – 7.30pm.

Other shops on site/nearby

Go Shop sells sandwiches, snacks, newspapers and magazines- open 7.30-8pm (8-17.30 weekends). Morrison’s supermarket and KFC are within walking distance. The town centre is within 15 minutes walk of the hospital site.

Laundry facilities

No laundry facilities for parents.

Religious and spiritual support

The hospital chapel is next to the main reception area, open 7am-8pm. The hospital chaplain can be contacted on request.

Patient Advocacy Liaison Service (PALS)

PALS service available. Monday - Thursday, 8:30am - 5pm, and Friday 8.30am - 4.30pm. Contact PALS directly on 01432 372986 or 07825681801. Email

Interpreting services

Interpreter services are available via PALS or ask the nurse in charge.

Access to a midwife

Appointments for a postnatal check can be arranged.

Nearest car park

Clearly signposted.

Car parking charges

Permits are provided for parents to park free of charge in staff car park if a space is available.

Nearest bus stop

On hospital site.

Nearest railway station

Hereford station is 400 yards from hospital.

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Anytime, accompanied by a parent.


Anytime, accompanied by a parent.

Family and friends

Short visits only, accompanied by parent . No other children except brothers and sisters of the baby.

Numbers of visitors

2 visitors plus parents.


Check with staff.

Hygiene and infection prevention

Remove outdoor clothing on entry . Please wash and gel hands on entry and exit to the unit, before and after caring for your baby.

Neonatal unit facilities

Parent accommodation

2 overnight stay rooms to prepare for discharge or if your baby is very ill.

Parent facilities

Tea and coffee facilities provided. Microwave, fridge and toaster available. Sitting room with TV/DVD player/information board. Mothers who are breastfeeding their baby all day can have a hot meal on the maternity ward.

Mobile phone use

Please switch off your phone when on the NNU.

Telephone and computer access

In an emergency staff can help you make a telephone call.

Breastfeeding facilities and support

There is a quiet room for expressing breast milk and screens to provide privacy at the cot side. Free loan breast pump whilst your baby is in SCBU. Please return it before discharge. Susan Everall and Kirstie Coppock are the main breast feeding nurses for SCBU, but all nurses are trained to support breastfeeding. Breast feeding support nursery nurses are available when you go home.

Facilities for siblings

Play area in the parent’s sitting room with toys, books, colouring, TV and DVD’s. Please supervise children at all times.

Parent support group

Facebook Hereford SCBU group -run by parents for parents.

Bereavement support


Play specialists

Who's who on the unit?

Clinical Lead

Dr Cathryn Seagrave

Nurse Manager

Elaine Evans, Ward Manager.

Breastfeeding advisor

Family Centred Care/Developmental Care Lead

Other important staff

Housekeeper Michaela Wyatt will help you with car parking permits, booking lunch on the maternity ward, access facilities.

Who's who on the unit?

How to access the Unit

From the main hospital entrance (Accident and Emergency entrance after 8pm), SCBU is located on level 2 in the main building. Press the red button and wait until someone answers. We can see via a camera link who is at the door, so please state your name and your baby’s name. We will then release the security door to for you to gain entry. Please ensure there is no one behind you that you mistakenly allow entry.

Who to talk to about your baby’s care

Please talk to the nurse looking after your baby.

Who to talk to if you have any concerns

The ward manager, or nurse in charge of shift, is available to address any concerns or complaints to ensure your stay is as stress free as possible. If you wish to speak to someone outside SCBU, then Patient Advisory Liaison Service is accessible at hospital reception. We welcome your feedback.

Talking to the medical team

The doctors do a ward round every morning and you are invited to stay to discuss your baby’s care and progress. An appointment can be made to address your baby’s care at a mutual convenient time.

Ward round

Between 9am-11am every morning.

Baby rest time

Rest time 14:00-15:00 each day. However, we encourage reduced noise and light levels.